- ✧ How long does shipping take?
2023 XMAS SHIPPING CUT-OFF IS DECEMBER 14TH - PLACE ORDER BY THEN!
Normal shipping roughly takes 2-5 weeks! If you have not received your order within 6+ weeks from date of purchase, please email me! ([email protected])
- Please note before you purchase - once your order has been dropped off at the post office it is officially out of our control! We ship all orders using sturdy bubble mailers, boxes, and/or with precautions for damage. We are not liable for the post office damaging your order. We cannot forsee the package being lost or stolen. If you suspect that your order has been lost or stolen, please contact your local post office for any questions & concerns as we CANNOT assist with lost/stolen orders. We do not take responsibility for LOST, STOLEN, or DAMAGED packages.
- Make sure your address is correct & up to date! If your order address is incorrect and/or returned to sender, you will be responsible to pay for additonal shipping fees.
- ✧ Do you ship worldwide?
- As of now we only ship within the US. However, we will be extending our reach soon! Thanks for your understanding!
- ✧ Can I return/exchange items?
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Due to Covid and saftey measures put into place, we will not be taking any returns or exchanges at this time. Thanks for your understanding! ♡
- ✧ How many uses can I get out of the lashes?
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Our LUX lashes arrive inside the HORROR MOVIE inspired boxes - they can be up to 40 uses with proper care! We recommend removing your lashes by applying a gentle makeup remover with a Q-tip over the lash glue, then peeling off. To clean your lashes, use a GENTLE makeup remover or soap & lukewarm water. Please let air dry after each cleaning and place them back into their tray to keep their curled shape!
- ✧ Can I apply for PR/Affiliation Program?
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Currently we are not accepting applications for PR/Affliliation programs. We appreciate all of the support & love we receive, thanks for sharing & spreading the word about our small brand!
- ✧ How can I be featured?
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Please tag [@horrorlashes] & hashtag us [#horrorlashes] when you upload a post or story on Instagram, & we will share it!
- ✧ Can I commission Miguel (our artist) for an original piece, painting, tattoo design, etc?
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Commissions are OPEN!
Please send an e-mail to [email protected], or a direct message to @fangsandbrains via Instagram- please allow 24-48 hours for a response!